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Oracle RightNow CX Cloud Service 2012 Essentials : 1Z0-465
- Exam Code: 1Z0-465
- Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
- Updated: Oct 01, 2026
- Q & A: 80 Questions and Answers
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Oracle 1Z0-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Configuration | - Site configuration and setup - Business rules and workflow configuration - User and role management |
| Agent Desktop and Service Console | - Agent workspace navigation and usage - Case management processes |
| Customer Portal and Experience | - Customer interaction channels - Self-service portal configuration |
| Knowledge Management | - Knowledge base structure and maintenance - Content creation and publishing |
| Reporting and Analytics | - Standard reports and dashboards - Analytics and performance tracking |
| RightNow CX Cloud Service Overview | - Cloud service architecture and components - Core concepts of Oracle RightNow CX |
| Integration and Extensibility | - APIs and customization options - Integration with external systems |
Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:
Question #1
Your customer is going to have three brand-related incident queues.
They need to do an order routing of incidents created through an email channel to different queues.
Identify the correct options to configure your routing rules for initial routing.
- A. Create a rule to route to each brand queue from the corresponding service mailbox in the "initial" state.
- B. Create a rule where the sender's domain = a branch, route the incident to the matching brand.
- C. Create a rule to route to each brand queue from the corresponding service mailbox in the "progress" state.
- D. Create a rule where if a subject contains the brand name, it should be routed to a brand queue.
Correct Answer: A 🗳️
Question #2
What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.
- A. 8
- B. 5
- C. 3
- D. 6
- E. 1
Correct Answer: D 🗳️
Explanation: Only visible for ITExamSimulator members. You can sign-up / login (it's free).
Question #3
When an incident is opened, your customer would like to have different workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page.
When designing the workflow used to complete this requirement, which three elements are necessary?
- A. Set Fields
- B. Workspace
- C. Entry Point
- D. Decision
- E. Load
Correct Answer: B,D,E 🗳️
Question #4
Which two statements are true about the Oracle RightNow CX Cloud Service Application button?
- A. Contains shortcuts for adding records and items to the knowledge base
- B. Can include shortcuts to commonly used reports
- C. Provides context-sensitive help
- D. Provides quick access to any of the interfaces defined for your application
Correct Answer: B,D 🗳️
Question #5
Your customer has a single Service level Agreement and applies the service Level Agreement called Reseller when a contact is a reseller of their services.
These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be upgraded to include an External Ticket Number custom field only when the logged in contact has a Service level Agreement that only a reseller would have.
Which two widgets or tags are used to complete your customer's request?
- A. Use the "FormInput" widget.
- B. Use the "Field" tag with the "name" attribute.
- C. Use the "Conditional" tag with an "sla" attribute.
- D. Use the "FormSubmit" widget.
- E. Use the "FormInputCustom" widget.
Correct Answer: B,C 🗳️
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