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Microsoft Pro: Windows 7, Enterprise Desktop Support Technician : 070-685

070-685 Exam Simulator
  • Exam Code: 070-685
  • Exam Name: Pro: Windows 7, Enterprise Desktop Support Technician
  • Updated: Sep 04, 2026
  • Q & A: 191 Questions and Answers
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What is Microsoft 70-685 Exam

Exam 70-685 is intended for those who will support end users running the Windows 7 operating system in a corporate environment. Candidate must have skills using applications added in the Windows 7 operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. You should be able to fix operating system problems on the phone, by email, by logging in to a remote end-user system, or by visiting an end-user desktop. You will also need to have a working knowledge of how it works in an Active Directory domain environment. After you pass exam 70-685: Pro: Windows 7, Corporate Office Technical Support, you meet the requirements for Microsoft Certified IT Professional (MCITP): Corporate Office Support Technician 7.

Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx

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A Microsoft Certified Professional (MCP) is a person who completes a Microsoft professional certification program. Microsoft certifications empower people to deploy Microsoft products in hands-on business environments. Windows 7, Corporate Office Support Technical Exam (MCITP 70-685), for IT professionals supporting end users running the Windows 7 operating system in a corporate environment. The 70-685 is well recognized as Microsoft, like all examinations, Microsoft has some freedom to examine a variety of topics. This means that most of the contents of 70-685 are necessary as they perform random tests on the many available topics. Also keep in mind that experience conditions often exist because they observed the average person and what is needed. You can always go further to succeed with the 70-685, but it can take some extra effort. The exam objectives are strange for each exam and are usually provided by the certification provider. These normally indicate to the candidate which subjects are relevant, what he should know and why the exam tries to cover these subjects. It is necessary to find them out for your precise exam. This can be found on almost all provider websites and reports a lot like studies.

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Microsoft 070-685 Exam Syllabus Topics:

SectionObjectives
Support Mobile Users- Resolve remote connectivity issues
- Resolve offline files and synchronization issues
- Configure and troubleshoot mobile devices
Resolve Network Connectivity Issues- Resolve remote access and domain connectivity issues
- Troubleshoot wireless networking issues
- Troubleshoot TCP/IP connectivity
Resolve Software Configuration Issues- Resolve issues with desktop applications
- Resolve issues with Windows settings and features
- Resolve issues with Internet Explorer and networking applications
Resolve Security Issues- Resolve malware and security configuration issues
- Resolve user account and permissions issues
- Resolve authentication and access issues
Identify and Resolve New Windows 7 Desktop Support Issues- Resolve hardware and device driver issues
- Resolve application compatibility issues
- Resolve operating system installation and upgrade issues
Resolve Operating System Issues- Troubleshoot system security and update issues
- Troubleshoot startup and boot issues
- Troubleshoot performance issues

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