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Avaya Aura Contact Center CCT and Multimedia Implementation : 6209.1

6209.1 Exam Simulator
  • Exam Code: 6209.1
  • Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
  • Updated: Jul 20, 2026
  • Q & A: 53 Questions and Answers
  • Avaya 6209.1 Q&A - in .pdf

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About Avaya 6209.1 Exam Simulator

Certification Path

The Avaya Aura Contact Center CCT and Multimedia Implementation certification path includes only one 6209 certification exam.

Reference: http://www.avaya-news.com/learning/docs/credentialnews/ACIS-ACSS_Credential%20Guide_8_27_12_V1.pdf?trk=profile_certification_title

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Avaya 6209.1 Exam Syllabus Topics:

SectionObjectives
Integration and Connectivity- Third-Party Integration
  • 1. Web Services
  • 2. Database Connectivity
  • 3. CRM Integration
- Avaya Aura Integration
  • 1. Trusted Host Configuration
  • 2. Session Manager Integration
  • 3. Routing Policies
Implementation and Troubleshooting- Troubleshooting
  • 1. Log Analysis
  • 2. Multimedia Service Issues
  • 3. Connectivity Issues
- Deployment Procedures
  • 1. Configuration Verification
  • 2. Installation Validation
  • 3. System Testing
Contact Center Architecture and Components- Avaya Aura Contact Center Architecture
  • 1. Network Requirements
  • 2. Server Roles
  • 3. System Components
Multimedia Contact Management- Multimedia Routing
  • 1. Multimedia Queues
  • 2. Email Routing
  • 3. Web Communications
- Agent Desktop Features
  • 1. Customer Interaction Management
  • 2. Multimedia Handling
Contact Center Control Toolkit (CCT)- CCT Administration
  • 1. User Profiles
  • 2. Workflow Configuration
  • 3. Screen Pop Configuration
- CCT Installation and Configuration
  • 1. Desktop Integration
  • 2. Server Configuration
  • 3. Client Installation

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