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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) Timetable can be used to schedule a LAN backup of the customer's data.
B) Timetable can be used to schedule a LAN backup of the customer's system.
C) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
D) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
E) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b

2. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Route-to number
B) Messaging skill
C) Collect digits
D) Converse-on skill
E) Route-to digits

3. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 100000
B) 500000
C) 10400
D) 15600

4. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using cms svc menu, pkg_install option
B) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
C) Using cms adm menu:, pkg_install option
D) Using CMS main menu, System Setup menu, Package management option

5. Which three are settings for Vector Variables? (Choose three)

A) Assignment
B) Action
C) Stop Position
D) Scope
E) Length

Solutions: